Contact Support
Get help from the CosmosCost support team.
Support Channels
support@cosmoscost.com
Response time: 4-48 hours depending on plan
Available for all plans
Response Times
| Plan | Email Response | Priority |
|---|---|---|
| Free | 48 hours | Standard |
| Business | 24 hours | Priority |
| Business+ | 4 hours | Dedicated |
Before Contacting Support
To help us assist you faster, please:
- Check the documentation and FAQ
- Review the troubleshooting guide
- Gather relevant information:
- Your account email
- Steps to reproduce the issue
- Screenshots or error messages
- Browser and OS information
- Cloud provider and account details (no credentials)
Enterprise Support
Business+ plans include dedicated support with:
Dedicated account manager
4-hour response SLA
Quarterly business reviews
Custom onboarding and training
Priority feature requests
Feedback & Feature Requests
We value your input! Share:
- •Bug Reports: Email support@cosmoscost.com with details
- •Feature Requests: Tell us what you'd like to see
- •General Feedback: Help us improve CosmosCost
We're Here to Help
Don't hesitate to reach out. Our team is committed to your success with CosmosCost.